Refund & Returns Policy - All Soft Keys
At AllSoftKeys.com, our goal is to ensure that you are completely satisfied with your purchase.
Refunds are issued for the following reasons:
1. Non-Delivery: In rare cases, issues with your email provider or mail server might prevent you from receiving our delivery email, or it may end up in your spam or junk folder. If you believe you haven't received your purchase, please check these folders first or contact our customer service department for assistance. Claims for non-delivery must be submitted in writing to our customer service department within 7 days from the date of placing the order. Failure to contact us within this period will be considered as a successful download of the product, and no further right of return for a 'non-receipt' reason will be applicable.
2. Major Defects: Despite thorough testing before release, unexpected errors may occur. If we fail to correct a major defect within 48 hours from the date of the initial complaint or notification, we will issue a full refund to the customer or, at the customer's choice, offer a replacement product of the same or similar value.
3. Product Not as Described: If you encounter a situation where the purchased product does not match the description on our website, please report it to our technical support team within 30 days from the date of purchase. To process the refund, clear evidence must be provided in writing to support the claim. Please note that complaints based on false expectations will not be honored.
Our Technical Support Team is always available to provide professional assistance in a timely manner. Thank you for considering us.
Refund Policy: We offer a full refund within 30 days from the date of your purchase. If you wish to request a refund, kindly provide details about the reason for your request when reaching out to us directly.
Payment and Refund Process: We process refunds immediately upon approval and make every effort to complete the process as quickly as possible. However, please be aware that it may take up to 20 days for the refund to reflect in your bank account or card, as this depends on your financial institution's processing time. For more details, you can refer to Stripe.com at Customer refund processing time.
If you have any questions or need further assistance regarding our Refund & Returns Policy, please don't hesitate to contact us. Our customer service team is here to help and ensure your satisfaction with our products and services.
Thank you for choosing All Soft Keys!
Contact Us:
Company Information:
Company Name: All Soft Keys ltd
Company Number: 16145862
Phone Number: +441371606039
Support Email: contact@allsoftkeys.com
Address: 71-75 Shelton Street, WC2H 9JQ, London WC2H 9JQ, United Kingdom
